Okay, so I was talking to Chris Lee while setting up the network today and we started talking about customers. The customers that have the best of intentions to be fiscally responsible, but ultimately fall short of that goal by cutting corners. If you have worked in IT, you have had at least one of these customers…
They want to run the company web site from an old PC in their office on a DSL connection.
They buy cheaper SATA disks and wonder why Dell didn’t set them up in a RAID 1 on the SCSI controller.
They want you to work with their cousin, who will design all the graphics for the web site… but “isn’t a programmer”.
They want to hire their own photographer, who turns out images that are not consistent for your product.
They used to program a little Pascal back in the day, so they know all about software development.
Similarly, I was reading content on Remarkable Wit (http://www.remarkablewit.com/what-is-a-venture-technologist/) a few weeks ago. They made a very conscious effort to let customers know they have business development processes in which the client should not try to involve themselves.
So at some point on Saturday I would like to gather in ThisCamp and have a discussion about how to best guide your clients to trusting your professional judgment. Also, let’s talk about when you probably should have listened more closely to what your customer was trying to tell you. Come tell your war stories and what you learned from the experience.
I was thinking about gathering in ThisCamp around 12:45pm. If only a few people are interested, we could meet in the Cafe.